Return and Refund Policy

RETURN & REFUND POLICY

Orienttech Pro Inc

www.orienttechpros.com

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

At Orienttech Pro Inc, your satisfaction is our priority. We stand behind the quality of our call blocker products. If you receive a defective or damaged item, we are here to make it right — quickly and at no cost to you.

POLICY AT A GLANCE

  🕐  Return Window:         14 days from delivery date

  ✅  Eligible Items:          Defective or damaged products only

  💰  Refund Type:            Full money back to original payment method

  🚚  Return Shipping:        FREE — we cover all return shipping costs

  ⏱️  Refund Processing:    Within 10 business days of receiving the return

1.  Overview

This Return & Refund Policy applies to all purchases made through www.orienttechpros.com by customers in the United States and the United Kingdom. We sell call blocker devices designed to help individuals block unwanted calls.

Because our products are electronic devices, we accept returns only in cases where the item is defective, malfunctioning, or was damaged upon arrival. We do not accept returns based on change of mind or buyer's remorse.

2.  Return Eligibility

To qualify for a return and refund, your request must meet all of the following conditions:

• The return request is submitted within 14 days of the delivery date confirmed by the tracking information

• The product is defective, not functioning as described, or was damaged during shipping

• The item is returned with all original accessories, cables, manuals, and packaging included

• You provide proof of purchase (order number or order confirmation email)

• The product has not been physically damaged, tampered with, or modified by the customer

3.  Non-Returnable Situations

We are unable to process a return or refund in the following cases:

• The return request is made after 14 days from the delivery date

• The product is in full working condition and functioning as advertised

• The product was purchased from a third-party retailer (please contact that retailer directly)

• The product shows signs of physical damage, misuse, or unauthorized modifications by the customer

• The original accessories, cables, manuals, or packaging are missing from the return shipment

Important: We do not accept returns for change of mind, accidental orders, or compatibility issues that were disclosed in the product description. Please read the product details carefully before purchasing.

4.  How to Request a Return

Follow these steps to initiate a return:

Step 1:  Contact Us Within 14 Days

Email our customer support team within 14 days of receiving your order. Include your order number, a description of the defect or issue, and clear photos or a short video showing the problem.

Step 2:  Receive Return Authorisation

Our team will review your request within 2 business days and, if approved, email you a Return Merchandise Authorisation (RMA) number along with a prepaid return shipping label at no cost to you.

Step 3:  Pack & Ship the Item

Securely pack the defective item with all original accessories and packaging. Write your RMA number clearly on the outside of the box. Drop it off at the designated carrier location using the prepaid label we provide.

Step 4:  Refund Processed

Once we receive and inspect your returned item, we will process your full refund within 10 business days. You will receive an email confirmation when the refund has been issued.

5.  Refund Details

5.1  Refund Amount

Approved refunds will be issued for the full amount paid for the defective product, including any applicable taxes. Original shipping charges paid at checkout (if any) are also refunded in cases where the item was defective or incorrectly sent.

5.2  Refund Method

Refunds are returned to the original payment method used at the time of purchase (credit card, debit card, or other payment method processed via Authorize.net). We do not issue refunds as cash, cheque, or store credit.

5.3  Refund Timeline

Once your return is received and inspected:

• We will send you an email notification confirming receipt of the return

• Our team will inspect the item within 2–3 business days

• If approved, your refund will be processed within 10 business days of approval

• Your bank or card issuer may take an additional 3–7 business days to reflect the credit in your account

Please note: If you do not see your refund after 10 business days, check with your bank first. If the issue persists, contact us at the details provided in Section 9.

6.  Free Return Shipping

Orienttech Pro Inc covers all return shipping costs for eligible defective or damaged items. You will never be asked to pay for return postage.

• US customers: We will email you a prepaid USPS, UPS, or FedEx return label

• UK customers: We will email you a prepaid Royal Mail or courier return label

Please do not send items back without receiving an RMA number and prepaid label from us first. Unauthorised returns may not be accepted and could cause delays in processing your refund.

7.  Damaged or Incorrect Items

If your order arrives physically damaged due to shipping, or if you receive the wrong item, please contact us within 48 hours of delivery. We will arrange:

• Free return shipping using a prepaid label

• A full refund to your original payment method within 10 business days of receiving the return

Please keep all original packaging and take photos of the damage before contacting us — this helps us resolve your case quickly and file a claim with the shipping carrier.

8.  UK Customer Rights

Customers in the United Kingdom have additional statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Under these laws:

• You have the right to a repair, replacement, or full refund if a product is faulty, not as described, or unfit for purpose

• If a product develops a fault within 30 days of purchase, you are entitled to a full refund

• If a fault appears within the first 6 months, the burden is on us to prove the item was not faulty at the time of sale

Our policy above does not limit or exclude any statutory rights you have as a UK consumer. If there is any conflict between this policy and your legal rights under UK law, your statutory rights will take precedence.

UK customers may also contact the Citizens Advice consumer helpline or the Trading Standards office for independent guidance on your rights.

9.  Contact Us

To initiate a return, ask a question about your order, or get support, please contact our customer service team:

Business Name: Orienttech Pro Inc

Website: www.orienttechpros.com

Country: United States

Please include your order number and a description of the issue in your message so we can assist you as quickly as possible. Our team responds within 2 business days.

10.  Policy Updates

This Return & Refund Policy was last updated on July 1, 2026. Orienttech Pro Inc reserves the right to update or modify this policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy before making a purchase.

This policy is effective as of July 1, 2026 and applies to all orders placed through www.orienttechpros.com. Orienttech Pro Inc is committed to fair, transparent, and hassle-free returns for all eligible customers.